CUSTOMER SERVICE REPRESENTATIVE

Reports to:

Nursery Supervisor

Primary Function:

To acknowledge, greet, offer assistance so that every customer interaction has a positive outcome for not only the customer but also South Riding Nurseries.

Essential Functions:

Customer Service:

• Direct customers to correct plants in an organized and efficient manner.
• Load requested plants based on customer requests, offer substitutions if needed to make sale or to provide more value.
• Insure all customers receive the highest level of service based on knowledge of inventory, current sales techniques both promptly and courteously.
• Making sure all orders are processed efficiently and timely.
• Communicate all exceptions to customer orders in advance of shipments.

General:

• Communicate with sales team and have an overall knowledge of availability of material.
• Communicate with the team observations and insight based on interaction and communication with customers.
• Merchandising of plant material and signage, supporting promotions, sale programs.
• Quality Control review incoming sold and stock material, tagged orders, and material being loaded.
• Maintain holding area, inspect incoming, tag and keep organized, update team on outgoing orders, return material not needed to general inventory. Ensure holding policy is be adhered to.
• Coordinating and loading of customers and deliveries in a fair, efficient and profitable manner.
• Maintain safe workplace and environment.
• Insure equipment is functional to include daily maintenance of equipment, schedule service with the shop, coordinate repairs with the shop, and communicate status with the team.
• Assist with making purchasing recommendations of plant material and hard goods to the buyers while being mindful of turn of product, space allocation, customer needs, and seasons.
• Keep yourself growing and challenged and aware of industry trends and networking opportunities to include attendance at seminars, training classes, trade shows, field days, touring vendors, or reading trade publications.

Position Responsibilities

• With management leadership, complete all tasks assigned with minimum supervision.
• Oversee and assist in loading customer orders.
• Communicate with customers on our ability to fill their needs, tag orders, and coordinate sales needs with Nursery Supervisor.
• Complete top 100 counts to provide for sufficient inventory to meet customer’s job specs.
• Monitor nursery yard so it is kept clean, well signed, organized, watered, blocked, free of weeds and trash with adequate garbage cans throughout nursery.
• Be aware of and comply with all company policies and employee manuals.

Requirements

The candidate must:

• Have a valid driver’s license, and drive delivery trucks within the yard.
• Work a minimum of 40 hours per week, and be available to work after closing and on weekends when given proper notice.
• Be in uniform and maintain a professional appearance at all times.
• Be dependable, productive and show initiative.
• Be skilled in good inventory management practices.
• Be knowledgeable in basic horticulture, plant material and care of plant material

The candidate must be able to:

• Work within provided budgets.
• Have good organizational skills and the ability to multi-task.
• Be proficient in both written and oral communications.
• Be proficient in Microsoft Office, Word, and Excel.
• Have the ability to become familiar with our POP and Inventory management software (Foundation).
• Operate a skid loader and articulated loader.
• Work outdoors in any weather and be able to lift and move at least 50 pounds.